I am so disappointed in Virgin Active really after so long I have been a customer.
In August due to financial strain and the fact that I'm no longer utilising the services due to ither commitment so I'm paying for nothing. I took a responsibility to call and asked amount due which I paid now I have requested to cancel the contract I was told I have to pay a penalty fee - why am I penalised. I'm telling you I don't have money to pay so what must I do? to pay your penalty???
You can check your record when last was I'm at the gym, I understand my situation hence I expect Virgin active to understand and meet me halfway as a client. When I asked for the contract that I have signed stating that when I want to cancel I have to pay the penalty fee I was told Ander (hopping spell right) will contact me than I asked for SLA I was told virgin active does not have it NO every company should hae turn around time to give clients feedback when I questioned that I was told to hold then transfered to voicemail - really? is that the service we derserve?
I'm sorry I cannot afford to pay penalty fee