Planet Fitness
Still No Refund

I moved to Australia in 2012 for a work assignment for two years and consequently cancelled all of my accounts during July 2012. One of these was my gym membership with Planet Fitness and I paid the cancellation fee of R2, 356.80.

From December 2012 to date, I have noticed that Planet Fitness started debting my account again and have debited a total of R3, 541.15.

Being abroad makes it difficult to make contact by phone, so I used the contact form on the website, but I have still had no response nor confirmation that my query is being dealt with.

I would appreciate if Planet Fitness would refund me the amount in question and remove my banking details from their system.

Update:
It has been 2 months since my initial post. I have been in contact with a customer service representative initially, however, I am now not getting any response. I simply want a refund for the amount taken.