I don't even know where to start. What began as a simple request to log a service call-out to replace the rubber around the freezer and fridge sections of my fridge ended up with KIC replacing the entire refrigerator. It turns out the fridge I purchased about 6 months ago was discontinued so they simply made the call to replace the fridge. This would not have been possible without Dan intervention as I had actually gone into Game Stores to purchase my LG front load washing machine and mentioned to Dan that the rubber was splitting and he promised to do the call-out. Dan really is a superstar and I always look forward to my next purchase from Game :-) If they wanted to turn me into a loyal customer they have definitely succeeded in turning me into a loyal Game Century City customer :-) When my cell contracts come up for review in May, guess where I will be renewing both contracts, Thank you Dan, I really appreciate your excellent customer service, my entire home and office technology is now kitted out from Game because of you and your colleagues. Take care. Kind regards, Arlene de Waal (Ms)
0 comments