AfricaComplaints.com » Shops, Products, Services » Complaint / review: Edgars - Exchange of Polo Handbag | #261964

Edgars
Exchange of Polo Handbag

Good Day

We were in Edgars Alberton City today (18/11/2013). I have a Polo Handbag which is 11months old and the handles leather is tearing. We were first told that Polo Handbags hold no warranty (NON SENSE) we then had to walk with a lady to the handbag section to see a Polo bag and show then the warranty on the bag. Then after that the consultant told me we cant be helped as the handbag consultant is OFF TODAY (NOT MY PROBLEM).

This bag is not a R100 bag or something we paid over R1000 for this handbag. The disrespect and run around is unacceptable.

I request that a Senior manager contacts me immediately and does the necessary to Exchange my handbag.

How can you have staff in a store that don't even know the warranties on their items and then tell the clients they wrong.

I will not accept this and request immediate information as this is UNACCEPTABLE.

Date:

Company: Edgars

Country: South Africa   City: Alberton City

Category: Shops, Products, Services

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