SINCE THE 22ND I HAVE WAITED PATIENTLY BUT THE SERVICE AT @HOME IS DEFINITELY THE WORST THAT I HAVE EVER COME ACCROSS!!! I STILL HAVENT HAD ANY FEEDBACK OR EVEN A PHONECALL FROM THEM.I RECEIVED A LAME SORRY WE WILL GET BACK TO YOU MESSAGE AFTER MY INITIAL CORRESPONDANCE VIA HELLOPETER BUT THATS IT!!!
THIS IS TRULY UNBELIEVABLE! DOES CUSTOMER SERVICE MEAN ABSOLUTELY NOTHING TO @ HOME BECAUSE IF THE SERVICE THAT I HAVE RECEIVED (OR LACK OF SERVICE IF YOU ASKED ME!)IS ANYTHING TO GO BY THEN I WOULD HAVE TO SAY THAT @ HOME SERIOUSLY NEEDS TO STRIVE VERY HARD TO IMPROVE THEIR CUSTOMER SERVICE!!! AFTER MY INITIAL DISSAPPOINTING ENCOUNTER, I WENT TO THE STORE TO FIND OUT WHAT THE IS HAPPENING AND WAS TOLD THAT THERE WASNT A MANAGER WORKING AND THAT THE MANAGER WOULD CALL ME THE NEXT DAY WHEN SHE ARRIVED.I CALLED TODAY AND ASKED NAWAAL IF SHE HAD PASSED THE MESSAGE TO HER MANAGER WHICH I HAD PERSONALLY DROPPED YESTERDAY AND SHE REPLIED THAT SHE HAD BUT CLEARLY DEALING WITH A CUSTOMER WHO HAS BEEN STRUGGLING TO GET ANSWERS AND CORRSPONDENCE SINCE THE 22ND OCTOBER IS NOT ON TOP OF THE PRIORITY LIST FOR THE MANAGER AS EVEN THOUGH SHE GOT THE MESSAGE, SHE NEVER CALLED ME BACK!!!
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