AfricaComplaints.com » Shops, Products, Services » Complaint / review: Game - Sold a phone that has the wong IMEI number inside | #245029

Game
Sold a phone that has the wong IMEI number inside

Purchased a phone and experienced problems with the scroller. Phone was still under guarantee and delivered it on 1Sep for repairs. Received an sms to advise that the repair was done and to collect the phone. I arrived 28Sep, it was explained that no repair was done and that the person who could explain the reasons was not around and that he would call me that week to discuss the matter and to leave the phone with them. Went back to Game on 4Oct and discovered that the unit had a different IMEI number inside, but the same unit had the right IMEI number in the phone memory and the box. NOTE that this phone has never been in for repairs prior and therefore can only assume that it was issued to me in this form. Game then sent if back for repairs and advised no repairs can be done as components are now missing and that someone had worked on this phone. Impossible!!! I have requested a refund on the monies paid or be issued with a new phone. This has been refused... yet Game's guarantee policy states: We will have any item under warranty, repaired for you - should that take longer than 21 days, the item will be replaced or refunded. Clearly not a promise/value they tend to keep!

Date:

Company: Game

Country: South Africa   City: Boksburg

Category: Shops, Products, Services

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