I was given a shirt as a birthday gift two weeks ago but it was too large. I tried to do an exchange/refund at Woolworths Northgate today and was told that as it was a sale item, the time limit for exchange had been passed.
The Manager Linda was not terribly helpful or sympathetic to the fact that:
a) it was a gift - how would I have known that it was bought on sale
b) I did not do the purchase therefore am not aware that there's a short time limit on exchanges
c) Due to the above - I certainly do not have the slip
No effort whatsoever on her part to try to resolve the matter, not a phone call to head office - nothing, just a shrug of the shoulders and a "sorry for you" attitude. Being a Business School Graduate I know full well the value of a customer, any half-decent manager (especially in retail) would at least get some assistance from elsewhere in the organisation, but, sadly no.
Woolworths - your branch management quality leaves much to be desired, clearly I have to resort to Hellopeter and escalate it to Head Office to get any action.
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