Complaint / review / scam report
Customer service is none existant

I contacted the NWJ Head office Customer Services department on 25 July 2013. I have a watch that has been in for repairs more times then i have actually worn it. I contacted the Customer Services because the watch is still not working and I would like to either have a refund or a replacement.

I got to speak to Gabriel and he promised to have someone contact me with a way forwarded. I Missed a call and the message left on my phone was garbled but i made out something that sounded like call Ramona from NWJ. No contact no given. I have been trying since the 25 to reach Ramona or someone from the customer services department. 4 messages later and an email Still no response. I get that I am not the only person on the planet with a complaint, but does it take a week for someone to get back to you or send an email.

I am not at all impressed with NWJ right now. All i want is for the money spent on the watch be refunded to me and I can go and find a watch that works.

It would have made a refreshing change to not have to resort to threats and yelling but right now that is the only way we seem to achieve results. Next stop Consumer Protection.
Caron Urquhart

Offender: NWJ

Country: South Africa   Region: All Country   City: Headoffice

Category: Shops, Products, Services


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