I bought a duck feather duvet inner last month from n1 city branch. After using it for a week we noticed that there were feathers coming out of the inner - it seams the are piercing through. We still had the slip but had thrown away the plastic bag with a zipper that it came in. For this reason i called the call centre as I didn't want to go to store incase they can't help me without the packaging.
I tried calling to report this last week thursday and after holding and being cut off i emailed them and was given a generic response on the same day giving me this ref number 2507130023/GO. and telling me that a Regional Manager will get back to me within 48 hours. By yesterday i still had heard nothing and again called the call centre and was told that they had not heard anything back either but would call the manager again and that i would definitely hear back same day. It's now midday one week later and still no word. I spend a substantial amount in your stores am a club member and also work in customer services and am appalled at this poor service and apparent lack of systems/processes. WHy is the regional manager even dealing with this if it's clearly a product defect?