On the 24th of June 2013 I purchased a new laptop from game stores. On Friday the 5th of July the laptop
gave serious problems. I took the laptop back to Game in Boksburg. I requested a refund from Game. I was
told to speak to a technician in the sales department. He informed me that he would attempt to repair the
laptop himself. I then proceeded to book the computer in at customer services. On Monday 5TH of July I was
contacted by the technician and informed that the laptop would have to be sent in for repairs to the supplier
and this would take 21 days. I informed the technician that this was unacceptable especially as I needed
a laptop for work purposes. In terms of section 56 of the consumer protection act I have a right to return
defective or substandard goods for a refund within six months of purchase. Game clearly does not have any
consideration for the inconvenience they cause there customers or any respect for the consumer protection
act. I demand a refund.
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