Nov '12 - Mum was attacked in her home & her wallet (with a refund credit on Homemark card) was.
March '13 - Went to Canal Walk shop to ask if they could re-issue card. After sending detailed email Mum received call from Head Office: they would re-issue card with the remaining credit allocated (1 purchase had been made against the card) & she could collect at Canal Walk.
May '13 - Went in & the staff knew nothing about the new card & could not get any answers from despite multiple calls. We went home & emailed all info again.
June '13 - Head Office called again to say card was at Canal Walk, but as they have no way of verifying the true balance they could not take our word for what should still be in credit, & could only offer R2000 (we lose over R1000). We went in this morning & selected items to purchase. When the teller (Alexia) rang it up she found the card had not been activated.
We waited about 20mins while Alexia tried getting assistance from. We went to lunch while she continued to try contact "Sam" at but was passed from department to department. Every time she got put through to Sam the phone was cut off.
We gave up after 3pm & left with a useless card.
0 comments