A MONTH AGO I WENT TO JET STORE WERE I OPENED MY ACCOUNT, AT LENASIA SIGNET TERRACE BRANCH TO MAKE PAYMENTS. ALL WENT WELL UNTIL I AS A CUSTOMER NOT KNOWING I AM PAYING ON MY SISTER'S REWARD CARD. THE CASHIER DID NOT EVEN EXPLAIN THAT THE CARD I AM MAKING PAYMENTS TO IS NOT AN ACCOUNT CARD. NEVER THE LESS I ALSO TOOK RESPONSIBILITY THAT I SHOULD HAVE ALSO LOOKED INTO THAT. I WAS TOLD IN TWO WEEKS IT WILL BE RESOLVED, WELL THEN I DID SOMETHING ABOUT I CALLED THE CALL CENTRE SERVES AND WAS TOLD THEY HAVE NOTHING OF UPDATED DOCUMENTS, . THE MANAGER SIYA HAS BEEN HELPING ME OUT BUT ALSO TOLD ME TODAY ALL WILL DONE AND I WILL BE A HAPPY CUSTOMER, TILL I CALLED THEM SINCE 9:AM MORNING AND NO ONE IN THE STORE ANSWERS THE PHONE I THEN CALLED TRADE ROUTE MALL SPOKE TO ERNEST, UNFORTUNATELY FOR ME NOTHING HAS BEEN DONE...
IF THIS THE SERVICE PEOPLE GIVE TO US THE, WHY SHOULD WE EVEN CONSIDER GOING TO SUCH STORES.. AM HIGHLY DISAPPOINTED . I HAVE NEVER WENT ACROSS SUCH RETAIL BAD SERVICE
ELIZABETH NTOMBIZODWA SITHOLE 0118520797
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