Sorry to hear about your unhappiness about City Guns I have been dealing with them now for about a year. . I live in Gauteng. I do only experienced good service from them. I have dealt with Andre before and he always phoned me back. I deal a lot with John I purchased a .303 from them and what a good quality gun they have sold to me, and every time that I phone he was very helpful and friendly. I hope you get this sorted out and I know they are very busy gun shop and everyone is only human and we do forget.