My original complaint...
How is it possible to increase a persons credit limit without their authorisation???
I chalenge edgars and edcon to prove to me that I, the customer requested it to be increased.
This is. The cashier did not ask me to increase the limit and i told her when i saw the slip to cancel it.
well what do you know... i got my statement today and guess what, it was increased anyway.
I want it changed back to how it was. Not even the banks just increase your limit without your consent.
I will take this further if it is not sorted out.
The response...
Hello tazzman,
Thank you for taking the time and allowing us the opportunity to address this incident with your account limit. We can understand how frustrating this is for you and we would like to confirm that we will be speaking to our accounts manager directly for urgent advice. Your reference number is 1701130063/GO. If you ever need to speak to us, please call us on 0800 20 39 25.
Kind Regards
Customer Experience team
0800 20 39 25
Still nothing has been done!!! weird how all replies look the same with names changed. wonder if anything gets done by the accounts manage
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