I received a voucher in the mail from Truworths and as I was in Brooklyn wanted to spend it. It was about 5 pm and I went into the makeup section looking for an expensive lipstick. The Estee Lauder lady made an attempt to help me but lost interest when I asked for Dior (they don't stock) Yves St Laurent (same) and settled for Revlon, I looked for the colour I wanted and couldn't find it. There were quite a few sales assistants helping one customer and chatting. After I complained to the Estee Lauder lady, one separated herself to help me. She appeared to be chewing gum, which she denied. Given the general lack of interest and unprofessional conduct, I declined her help and left. It is not the first time I have found that department ignoring customers. In fact I promised myself last time not to go back!
0 comments