On 26 April 2013; I paid the balance on my Edgars account via EFT; I mistakengly paid R5700 extra on this account; thinking I was paying another account. I called on the 29th requesting them to reverse the money; I was requested to send all the relevant documents of which I did. I called to follow up and was told the matter was being handled and would take 5 days; On the 6th I was requetsed to e-mail my marriage certificate as I had gotten married and my surname had changed; I also called on the 6th of May 2013 to find out how long it would take for them to process my refund and was informed that it would be 5days. On the 13th of May 2013; I called to follow up and was informed that the lady who was in charge only submitted the documents on the 10th of May 2013 and it would take a month for the money to be in my account. What happened to the 5 days? How could it take a month for MY MONEY (not theirs) to be deposited back in to my account??? They seem to not care as I was also informed that NOBODY can call the finance department and only a few people have access or even know them! I want my money; where is customer service/sactisfaction here?
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