AfricaComplaints.com » Shops, Products, Services » Complaint / review: Furniture Warehouse - Late delivery - Lack of communication | #103083

Furniture Warehouse
Late delivery - Lack of communication

I ordered a fridge with at Furniture City stores. The delivery was confirmed for Saturday morning 04/05/2013. I called the warehouse yesterday afternoon on the number 031 8305700 the receptionist replied her name is Lindiwe, but likes to be referred to as Lee. She attempted three times to transfer me through to the relevant person to assist me. the phone just rings and rings. No one picks up. I received an sms from the number 278400022808513- stating that my delivery would be made this morning. When I called to enquire Lindiwe informed me that poor level of service is a regular occurrence and customers even sometimes take it out on her.

I called the sales person Zanele at the store (Game city Durban) she also informed me that there was nothing she could do and the warehouse would not give me drivers number so I can call and find out for myself where they are.

This is a disgusting level of service. I cannot sit around all day waiting for a delivery. This is unacceptable

Date:

Company: Furniture Warehouse

Country: South Africa   City: Durban

Category: Shops, Products, Services

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