I have attempted getting feedback from ADT following an incident after-hours at my business, to no avail.
Incident occurred 19 March 2013.
Detailed e-mail was sent to an address supplied on ADT website on 28 March 2013 regarding my concerns over the incident as well as other problems.
Sent another query on-line and got automated "we'll get back to you with 24hrs, bla-bla.." on 11 April 2013.
Query relates to Call Centre indifference and tardiness, erroneous alarm activations, slow responses to panic alarms and reluctance/absence of requested patrol car drive-by's during recent extended power outages.
Surely a company that prides itself on safe-guarding its clients' assets/businesses should have better or more effective communication means to respond to any and all concerns.
ADT to my thinking, sadly, is becoming too big to take notice, it seems.
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