On 24 April 2012 my husband purchased a battery over the counter and paid cash for it at the ADT Security Cape Town branch. A receipt was issued for the purchase amounting to R335.16. Since then I have been receiving statements reflecting the R335.16 as "outstanding". I called Neo in the accounts dept (Johannesburg) several times and she undertook to resolve it. I faxed a copy of the receipt to her on 16 October 2012 as requested by her. When I next followed-up, she referred me to Iris who was handling my account and she also undertook to look at it and said she would advise me when it was done, but I received no feedback. I received another statement dated 03/01/2013 still reflecting the "outstanding" amount. I e-mailed [Email Removed] to which Venecia responded, saying that I should ignore it as the "paperwork was done on the 11/01/2013 for the transfer to be done". Again I received a statement dated 01/02/2013 and the journal was still not done. I again e-mailed [Email Removed] but received no response whatsoever. On 26 February I downloaded a bank statement and to my dismay an unauthorised debit order was deducted from my account on 25/02/2013 for R335.16
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