We received a mysterious deduction of R355 over and above our normal alarm rental fee this month, debited to ADT off our bank account. Apparently it is for our alarm going off excessively in December. After spending over an hour on the phone with various ADT departments, I am still none the wiser of how they get to this figure.
ADT says that they cannot pick up that the amount has been paid, and the bank shows the debit.
Our alarm has had problems, so I don't mind paying a bit extra, but an additional R355 on top of my monthly rental fee is blatantly ludicrous and highway.
What bothers me is that they have debited my account for this without my knowledge or permission, so it feels like this is a transaction.
What also bothers me is that now the onus is on me to get this sorted out as the people at ADT don't know how to solve this, and seem pretty useless at their job.
It is time that we move our account to another provider.
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