I had an adt technician here to check a faulty beam in Oct 12. After a few calls to them to get bank details they finally emailed them 2months later. Account was paid on 3/12/12. Mid Jan 2013 I get a call to be informed of the outstanding amount. I spoke to Thembela yono who emailed me her details. I sent the proof of payment to her on the 14/01/13 she read it on the 15/01/13. ( I have read receipt). Late Jan I get a text informing me of outstanding amount that will be deducted from my account. After numerous calls I get through to a Tasneem Davids on the 29/01/13 who requests proof of payment. I emailed her the proof while on the phone. She informed me someone would contact me. Here I am still waiting. I have since tried to contact the accounts department and keep getting shifted from pillar to post and past around till the call gets dropped. I still don't know if this is resolved as i cant get hold of any one and nobody calls back. I will be moving my services to another provider and cancelling my debit order to ensure that the money doesn't come out my acc twice.
I have also emailed their accounts department and no response yet email was read.
This is just shocking service!!
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