On the 02nd of December ADT Security debited our bank account with the amount of R233.10, this was supposedly for an annual radio subscription. They then debited again on the 3rd with an amount of R1800.00, monthy fee.
we have been in contact with our sales rep, Richard Ndimande, regarding invoices. he keeps promising to send it to us but never does. he has now stopped taking our calls altogether.
we then contacted the call centre twice regarding this and they were unhelpful. they also promised to forward this to our credit controller, Listin, and advised that he will be in contact with us.
we then contacted Tanya Geldenhuys regarding invoice which she advised that the invoices would be done on the 8th.
firstly, why is it that my debit goes off on the 1st but my invoice comes through on the 8th???
secondly, i have email proof that i did receive my invoices before the 8th, so whose lying???
thirdly, i have sent more mails than i care to count to Richard Ndimande requesting that our email address be added onto the ADT system so that invoice can get automatically forwarded to us. he has never gotten back to me regarding this.
this is highly unacceptable.
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