On Saturday the 28 September 2013 - I contacted your contact centre Chase, merely to test the tracking device installed in my vehicle, the first agent I spoke to named Shaun advised me his having some "system problems" as considerate and tolerant I am I understood his unfortunate difficulty in assisting me however, he advised he would call me back... 30 minutes later, I had to call in AGAIN - advise I would like to test my device as stated I can test it once a month... I then spoke to Able, who couldn't help me at all, kept saying I have a "basic device" meaning I have a cheap device installed - also that he could NOT confirm my vehicle's position!!! My question to him then was HOW DO YOU TRACE MY CAR IF ITS??? I as a client of Chase received the most lowest and incompetent service ever... the agent or agents didn't know what they were saying to me - I then requested to speak to a senior on duty!!!
Bongani took over the call - I asked him to confirm his position in the Contact Centre and to my surprise he couldn't confirm his position however I was told a senior will be taking over the call, I then addressed Bongani as a "manager" I explained my call (test call) and he (Supplier name corrected by)
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