Since we started using our ADT alarm in our house there has been a fault on it. The technician never corrected this fault. Now 9 months later we still have a problem with the system. I tried to book a time for a technician to come fix the problem, but they only start to work from 8:30 till 16:00 and their lunch is from 12:30 to 13:30. That doesn't give you as the Client much time to sort out problems.
The worst of it all is when we wanted remotes for the system that they refused to confirm a date and time to come active the system, we much just be available was their words.
Are we support to take leave for a month to wait for ADT to fix a problem... and in the mean time we continue to pay for a faulty system?
Be flexible, we do pay for a service.