ADT took money from my account twice within two days. On the 02 January an amount of R307.50 was deducted from my banking accounting, (the payment went through). On the 3 January you once again wanted to deduct an amount of R307.50.
Why would you want to deduct the amount again if the payment was already taken off (and I emphasise that this payment went through) on the 2 January 2013. This banking account I only use for my debit orders and only leave the amount for the deductions of my debit orders which need to go off in the account. Only obvious the 3 January would not go through because your offices was trying to duplicate the deduction. And because of this transaction I had to pay a penalty and now had to pay bank charges to obtain statements so that I can show you proof of all the above mentioned. Who is going to reimburse me with these charges as this was not my fault?
For the past week I have send an email everyday and nobody gets back to me. I think this is VERY POOR customer service and I intend to move my business elsewhere.
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