This report is in relation to the complaint posted here https:///maxidor/complaints/liars-to-the-maxi-976386
Mr. Davies called me and clarified the whole matter. In a nutshell, I am not eligible for a full refund because I did not request an annual service for my door, irrespective of what actions are done to the door. So I was not refunded because I did not comply to terms and condition.
I thank Maxidor for finally closing this matter.
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