I requested in writing to cancel my armed response services with ADT with effect from 01/03/2013. I changed over to another service provider on 18/02/2013. I called on 01/03/2013 with reference 17956226 to confirm the cancellation, I was told it is still to be finalised. I called again on 12/04/2013 (ref: 18289225), an official requested that I re-fax the original cancellation document which I did. I was surprised to receive a request letter demanding R1, 638.55 for services described in the request letter as payment-in-advance. Why will a client on pay before service owe after requesting cancellation and following up with numerous phone call and e-mails?
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