I have been a client of Multichoice for a long period and I'm rather unhappy with the service that I have received. On the 6th of August I called your callcenter and upgraded my package on on of my smartcards. I made an internet transfer of the premium way before I called your callcenter. The gentleman who assisted me told me that the money had not been credited into my account which is understandble. However on the 8th of August the money was now reflecting on my transactions on your website but alas I was still veiwing the cannels prior to my upgrade. The upgraded channels only started streaming through to my decoder on the 8th august at 21.10hrs My question is since I changed my subscription on the 6th and as per my statement was billed from the 8th what happens to the 2days that I didn't have service as I'm paying for those days.
When a person calls your callcenter you have to listen to the voice promts for an ungodly 20minutes and I didn't get through to a consultant. That is unaccptable if you are experiencing high call volumes give me the option that you will call me back because I spent 20 minutes on the line which equated to more than R50 of my airtime. This is unaccptable
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