» Recreation & Entertainment » Complaint / review: Multichoice - Second complaint Ongoing unacceptable service | #174888

Second complaint Ongoing unacceptable service

I am a Terrestrial viewer who experienced viewing MNET in inverted colours since Tue 30 Jul. I called multichoice call centre and had to wait a long time paying for the call (1st complaint made) only to be told I need to take my decoder to an agent.

Round 2 of complaint:
A) DotNet solutions were not at the address the call centre gave me
B) DotNet solutions didn't have the equipment to test my decoder and only gave me a new one telling me I have to call multichoice call centre again to test it.
C) I called the call centre only to be frustrated further, the decoder could not be activated and after a lengthy call (which I will have to pay for again, like my first complaint) I decided to rather take the decoder to Expectra in Lynnwood road.

Expectra was a pleasure to visit with friendly, professional and competent staff.

There I learnt that it was never my decoder but MNET broadcasting that was the problem (reason why call agent couldn't activate my decoder):
A) Call centre should have told me that!
B) I am paying for calls that were unnecessary!
C) You wasted my time!
D) My problem is still not sorted!

I expect you to call me and sort out YOUR problem which is now mine!


Company: Multichoice

Country: South Africa   City: Client centre DotNet s

Category: Recreation & Entertainment


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