On the 24.07.2013 my DSTV Decoder was not working, it was dead. I then walked into the DSTV offices today, 31st of July 2013 to have the decoder fixed. I was told that the AC Adapter is faulty and I need a new one. My one year warranty expired on the 29.07.2013. Which means that I was 2 days late from receiving an AC Adapter free of charge. I have not been watching TV since the 24.07.2013 as I have not been home.
I humbly asked the Seipei the supervisor on the floor at the Randburg office to replace the AC Adapter as I was 2 days late from the warranty expiry date and given my reasons. She refused to assist and said that its the business rule. Ido not dispute the warranty period, however I was merely 2 days late from my warranty expiry date. I was told that its business and theres nothing she can do. I would like to know from a customer service point of view and taking into consideration my reason, will I not be excused for being 2 days late?
I then emailed Duke Seageng, the Branch Manager on the 31.07.2013, no response from him either. I guess with no competition in the market, Multichoice feels that there's no need for common courtesy towards their customers. I am appalled.