Ja Property Investment & Management
Stay in Cape Town Holiday Accommodation

I have booked and paid upfront for a self-catering apartment at Berkeley Square in Sea Point, Cape Town from 15th January 2013 to 18th January 2013. Upon arrival after a 5-hour-long drive, I found that there was no hot water in the accommodation. After contacting the JA property manager, a plumber was sent to fix the geyser.By 11 o'clock that night, there was still no hot water. I contacted JA property manager again, who offered to refund for the first night and promised to fix the geyser on the following day. My husband and I, along with my parents and our 8 months old baby, had to find an alternative hotel at midnight.

Since we left Cape Town, we have contacted the JA property manager regarding the refund. It's been one month but the payment has still not been made.

Please kindly assist in this regards.

Mrs. Kim