On Monday of this week I contacted Platinum Global about my pre-paid electricity bill that was R99 for a Saturday, they have a central point that they send the reply to and that one person has to handle all of the emails, their employees are not allowed to answer the customer directly.
The other problem is that if I run out of electricity over a weekend I cant contact them or buy a token as I do not have access to my meter its a smart meter without a user interface, I then have to pay money into their bank account and wait another 3 days for it to clear into their account before I can have electricity again. Surely this cant be acceptable?
It is now Friday and I have since not had a reply from Jill, she did read my email as I got the read receipt. I feel that they demand you to pay you're levies on time but neglect the paying customer and offering a decent service. The WORST problem is the fact that I cant be in control of my electricity and buy when I need it. They just say you have to make provision but this is unacceptable to me.
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