I bought property a year ago. Part of buying property means you have to pay a rates and water bill. Every single month my rates and water bill from The City of Johannesburg is late (if it arrives at all). I have asked them repeatedly to send me my account via email. They do not. When I go on to the website, [URL Removed] and I try and access their e-services, I get this message:
'The City of Johannesburg is currently experiencing technical challenges with the online viewing of e-Statements.
The problem has been identified and we are working around the clock to rectify the situation. We do not believe this issue is widespread as this matter was identified in good time.
The City would like to reassure its customers that no information can be manipulated on the City's Billing System. The City is undertaking legal proceedings against those who viewed and posted information unlawfully.
We apologise for any inconvenience caused and remain committed to protecting customer information.'
I have been getting this message for the last EIGHT MONTHS. How are people supposed to pay their bills when they cannot access them???
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