My complaint: On 19 December 2012 I attempted to load R 200 onto my Gautrain Gold Card at Rosebank station with my FNB bank card. The lady behind the counter took both cards and after about 10 minutes she informed me that the money went off my bank account, however, she's unable to load the R 200 onto my train card. - After arriving at the office I immediately phoned FNB and asked them to stop / reverse this payment. I checked daily and saw that the money was not taken off the banking account.
This morning at 02.24 hrs I receive an sms from FNB informing me that an amount of R 200 was paid to Gautrain Rosebank!!!
I just phoned the bank who tell me that they can't do anything as this was presented to them by Gautrain and they paid the money over. May I mention here that I actually haven't got R 200 in my account at present (it's January and two days before payday!!!) and my bank is happily charging me "unauthorised overdraft fees".
I demand firstly my money, i.e. R 200 plus R 57 overdraft fees, and secondly an explanation why Gautrain presents for payment for something they never delivered...
I will also post this complaint on "Hello Peter"...
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