Complaint / review / scam report
London Keys
Renting out a broken carpet cleaner!

Christmas time 2012 I had to clean 2 mattresses that I had sold and were being collected the next day. I stopped by London Keys just before tclosing to find out about the carpet cleaning machine. The shop attendant told me I could use it on mattresses and that I could take the machine and return it before closing the next day. I asked him about the tape around the cleaning attachment and he said it works fine. The next morning when I tried to use the machine it was leaking at the top of the machine itself. It was making a big wet spot on my carpet. And the suction was terrible. Every time I lifted the cleaning attachment the dirty water would come right back out and make a big dirty stain on the mattress!! The person was coming to fetch the mattresses in 2 hours so I had to wash them by hand! As soon as the mattresses were collected I took the machine back to the shop. I was very angry because they refused to believe the machine was broken (despite the fact that it has tape all over it! ) They tested it in the store in front of me and it was leaking dirty water! I demanded a refund from the owner, he eventually agreed, I sent my details, but nothing has happened. Don't support them!

Offender: London Keys

Country: South Africa   Region: All Country   City: Table View Mall

Category: Miscellaneous


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