SA Post Office
Cant get parcel

I received a slip stating i had a parcel awaiting me at the post office. On going to fetch it i was told the computers were down and i would have to try get it at a later stage. On asking if it could not be done manually as i had the slip and tracking number i was told no try later. I can not understand how someone cannot use a pen and paper and enter the info into the computer when it comes back on line, I deal with several companies that use computers that go down, but odd as it seems they can still do their job!!!