Colin was not very helpful, the first day I had to phone him to find out if he received the diamond ring, he then notified me via email that he will contact me at 13:30 which he never did. I eventually phoned him. He then explained to me that he had to make sure of the diamond quality on the second day which was acceptable and he would get back to me. Again he never did come back to me. So I phoned him again where he told me he would call me back and he never did. On the website they advertise how great their service is, I based my decision on what they advertised to make use of them. If you cannot keep to your add don't advertise your great service levels.
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