Call made to STSS support service centre, with regartds to token granted for electricity. prepaid token was previously received, and payment was made to satisfy outstanding amount. the call centre agent, Linda Ndaba, attempted to explain the process in an agressive manner, he would not listen to my questions or what i was actually saying, Linda Ndaba continued to abruptly explain his process, which did not make clear sense as he was complaining about the staff that had previously assisted me, and he told me that previous staff were now fired. I then asked to be transferred to a manager, he said they are all busy and he would give them my cell phone number, Linda Ndaba, and did not provide my details and no one had called me back. I had to make a call the next day.
i understand that the correct process needs to be followed, however there is a way of explaining and talking to people, and Linda was extremely abrupt and aggressive telephonically.
0 comments