I have been without electricity since Sunday 16th June 2013 @ 16:00pm. Up to this hour i still dont have electricity. A fault was logged on the same day at 16:50. I was told turn around time to resolve the issue is 4-6hours. Everytime i call back for status i am being sent 4rm pillar to post. To my suprise my fault was closed yesterday in the afternoon and when i called in around 14;00pm i was told it was closed because i was unreacheable. Clearly if someone has been without electricity for over 18hours their phone will die.
I called in again this morning and the agent told me i must wait for another 4-6 hrs, told her i will not accept this and requested the supervisor to contact me, an hour has passed and i am still waiting for a call from the supervisor. Do you even care about your consumers Eskom. I sure will be taking this matter further. My fridge is a mess I have a small baby who has now caught flu because of the cold. We dont have warm water and everything is just a disaster.
I was told this matter was escalated yesterday around 11:00am, another escalation was sent around 14:00pm. How long does it take to resolve your escalations? Who will carry the costs for my loss.
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