I HAVE PAID THE LAST INSTALLMENT ON MY ACCOUNT ON 07/12/2012. WHEN I PHONED FOR THE BALANCE THE LADY GAVE ME MY REF NUMBER (WITH 1 DIGET SHORT - WHICH I DIDN'T KNOW). SINCE JANUARY 2013 I HAVE BEEN RECEIVING PHONE CALLS AND SMS'E WHICH INDICATE I HAVE NOT PAID THIS AMOUNT. I HAVE FAXED THROUGH THE PROOF OF PAYMENT AND THEN THEY WANT TO SEE THE BANKING DETAILS OF WHERE I PAID IT INTO SO I FAXED THIS AS WELL. NOW THAT THEY HAVE ALL THIS INFO I HAVE BEEN STRUGGLING FOR TWO WEEKS FOR THEM TO FIND MY PAYMENT AND ALLOCATE IT TO MY ACCOUNT. BUT IN THE MEANTIME I AM RECEIVING THREATENING LETTERS AND SMS'E. SO WHEN I CONTACT THE VIA E-MAIL IN CONNECTION WITH THIS MY ANSWER SIMPLE "Kindly ignore the letters that will be sent to you as you know that you have paid the account" AND WHEN I ASKED HOW FAR ALONG THEY ARE WITH THIS MATTER MY ANSWER SIMPLY "Kindly note that we will inform you once we receive feedback". THEY ARE VERY QUICKLY TO PHONE FOR THE PAYMENT AND THREATEN WITH ITC, BUT TO HELP ME WITH THIS SEEMS TO BE INPOSSIBLE.
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