AfricaComplaints.com » Lawyers & Legal Counseling » Complaint / review: Groenewald Lubbe - 6 years awaiting account settlement | #112161

Groenewald Lubbe
6 years awaiting account settlement

I had a credit card with Discovery which I paid off and closed in 2007. I have for almost 5 years been receiving calls from yourself saying that there is an outstanding balance on the account. I request info as I know I don't owe the money, they advise they will get back to me and then don't. Then 6 months to 1 year later I get the same call again and the whole process begins again with no one ever giving me the info. I don't have proof of payment 6 years later and I have moved house twice. On top if that they are extremely rude and aggressive over the phone as though you owe the money to them and I DON'T OWE money! I have now called them 4 times today awaiting a response from their team leader Carol. If I owed money would I be chasing you for the info. I still have not had an answer. I have called FNB and they can't give me any info as the account is with the attorneys and the attorneys also can't supply any info. If you say I owe the money then prove it - just give me info I requested. Outstanding balance, what its is for, last payment made on the account, outstanding balance before last payment made and the expiry date on the card. And also how is this going on for 6 years!!

Date:

Company: Groenewald Lubbe

Country: South Africa   City: Johannesburg

Category: Lawyers & Legal Counseling

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