Dear Netflorist,
Today I am writing this letter mainly due to unsatisfactory service that I received from you guys.
A first time customer should not experience this sort of behaviour, because this is just a bad business practice. After numerous of emails, faxes, phone calls no one went out of their way to find out why my order was not delivered. I have placed an order on the 7 Feb 2013, to be delivered on the 14 Feb 2013 and not 15 February or 16 February 2013. At 11h00 am, I started sending emails, phoning etc. just to find out when my order will be delivered, no one even had the decency to email me back and say we apologise, instead they read my emails and just ignored me. Surely managements should have had a plan of action in place to minimise all related risk? I will never order from Netflorist again. This was our first Valentine's day as a married couple. Luckely i had common sense to go buy flowers and Chocolates from Woolworths before i went home...
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