R3877 per month buys you this:
Total time on call center - 47minutes 20 seconds.
Answers provided - ZERO.
I called Discovery on 8 April @ 9:30.
Asked if I can replenish my medical savings account - The MSA is depleted after I suffered a broken leg. Pills, leg braces & doctors visits quickly depletes it.
All I want is to pay R3000 into the MSA for my wife, while I'm out of the country.
Agent 1 said "no, it cannot be done"
Agent 1 could not explain why not.
He transfered the call.
Agents 2 suggested I sign up for an "e-wallet" at a cost of R180 per year.
I declined, saying that I do not want an e-wallet.
I merely want to make a one time payment.
Transfered the call again.
Agents 3 (Daniel Smith) - I had to explain my story again.
Daniel put me on hold for 25 minuites.
Agent 4 (Chulu) - I had to explain the story again.
Chulu transfered me to a manager.
Agent 5 (Bachtie) - Not a manager and I had to explain my story again.
Tansfered me to another manager.
Agent 6 (Roman) - credit card division - Asked for my details.
Roman said his manager (or a manager) would phone back.
So far nobody has called me.
Discovery doing its best to annoy.
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