MY MEMBERSHIP HAS BEEN CANCELLED WITHOUT ANY NOTIFICATION I RECIEVED! I DID NOT MAKE IT FOR A MONTH DUE TO HEALTH ISSUES, TODAY I CALLED TO LET DISCOVERY KNOW THAT I WILL BE UNABLE TO ATTEND THIS MONTH, AND WILL PROVIDE A DOCTORS NOTE IF NEED BE.
THE AGENT WHO TOOK THE CALL, SHILUBA MHLONGO OKAYED ME PLACING THIS ON HELLO PETER, SO I AM ALMOST CERTAIN THAT SHE ACTUALLY DOES NOT MIND BRINGING HER ORGANISATION TO DISREPUTE! I REQUESTED TO SPEAK TO A MANAGER AND IT SEEMS, AS PER A RECORDED LINE, DISCOVERY MANAGERS HAVE ALL LEFT FOR THE DAY. INTERESTING HEY! IMAGINE A FLOOR WITH NO SUPERVISION, COULD THAT BE THE REASON I GLANCED AT A PREVIOUS COMPLAINT LOGGED AGAINST DISCOVERY BEFORE ME??
THERE WAS NO "WANT" TO ASSIST ME AS A CUSTOMER, INSTEAD I GOT TOLD ABOUT SYSTEM RESTRICTIONS, I ADVISED THE AGENT THAT I DID NOT RECIEVE THE EMAIL SHE CLAIMS WAS SENT THROUGH TO ADVISE ME OF MY REMAINING VISITS, HER RESPONSE TO GET ME OFF THE LINE..I WILL RESEND IT. AND THATS WHAT SHE DID BEFORE AGREEING TO ME LOGGING THIS COMPLAINT!
HAD I KNOWN THAT MY MEMBERSHIP WAS GOING TO BE CANCELLED I WOULD HAVE CALLED EARLIER! THIS IS UNACCEPTABLE. I HAVE A VALID HEALTH ISSUE WHICH I CAN VERIFY
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