This lady by the name of Maria calls me today to advise me of a shortfall of a measly R3000 and when I try to ask more questions about the shortfall amount and where it came from she cuts all my questions with an answer she thinks I was going to ask for. She did not even give me time to speak and had a disinterested undermining tone! This is not the way to deal with customers especially from a collections point of view as I also work for a head office of a bank. I felt so degraded by her tone and lack of respect as though I have been running away from these fees when its the actual companies fault that bills the medical aid incorrectly!!!
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