I have joined discovery medical aid as at 01/12/2012. My vitality membership was supposed to have been transferred from Bankmed to Discovery (new medical aid). The commencement of the medical aid itself was disastrous. Eventually in January I received membership cards etc. I requested vitality for 3 people and gym membership for 2. 2 of us are going to gym regularly the 3rd is overseas most of the time. In february my d/order to virgin active was doubled and a week later I was debited with another amount. I queried this with vitality and was told it would be sorted out, when the next debit went off I called again to query what is going on. I was told that I had 2 portfolios that need to be merged and this would be sorted out. A week later still had heard nothing, I called again to be told that I must send copies of id's through to sort the problem out. I was not very happy with this, as I was now being inconvenienced to sort internal problems out. I sent my id on 13/02/2013. It is now 25/02/2013, I have once again called and nothing has been done... Vitality is working on it, it will take 3 to 5 working days. I request to speak to a manager to be told a manager will call me.
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