Complaint / review / scam report
Henk Van Rooyen Holiday Resort
BREACHING THE CONSUMERS PROTECTION ACT

After booking and paying our vacation in full for Henk van Rooyen Holiday Resort, it happened that I landed in hospital with kidney stones during the period of my holiday reservations not once but 3 times where i was operated on.So i was in pain the the whole time and recovering at home after all the operations.I phoned the Resort for a refund but they said no.So i send them a copy of the Consumers Protection Act where it states at point 6.If a cancellation is due to the death or hospitalisation of the person who made the booking, then you may not charge anything.I sent them the copy of the CPA and asked again if they will pay back my money of R4000-00 but they are still refusing to pay me back.I have sent them all my proofs of my Hospitalisations but with no luck.

My Doctors asked more than the Medical Tariffs so now i have to pay out of my own pocket more than R10000-00.

So HelloPeter can you help me please.Thanks.Gus.
Date:


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