I paid my Spectramed contributions manually on the 27th of last month - by the 4th this month I get an SMS saying my facility has been suspended. We phone the accounts department and ask why it is suspended and they say it was because we did not pay by debit order but manually - even though the proof of payment and everything was done according to your requirements. They unsuspected it - which takes more than two days. Today again I get an SMS stating my payment was not made and my facility is being suspended. Again phone - "AT MY COST AND MY TIME", and get told by the consultant that I must ignore the message as it was sent in error. I said if it was sent in error I want a letter of apology and some commitment that it will not re-occur. Now your call centre agent is totally confused - I mean how could I possibly think that just ignoring the message is not acceptable.
Was going to be put through to a supervisor - and after 5 minutes got cut off.
I demand an apology in writing and an explanation as to why I would get the message in error twice in a row - and why the call centre person think I should just ignore it.
INCOMPETENCE IS RIVE AT YOUR COMPANY!!!
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