We made an application on the 21st of October to be added on my wife' fedhealth medical aid but up to now it has not been processed. When i called to make a follow up im told only my wife who is the principal member should phone. My frustration is that why was my wife not informed of the progress of the application rather than waiting for us to phone them. Besides the emails are coming from my email account, im the one who applied for her and my daughter. I'm not sure what confidentiality are they talking about, the premiums are deducted from my account, now suddenly i want to make a follow up it has to be only the principal member who has to phone. If i do not join this scheme i can just as well take my family and join another scheme its as easy as that. Giving new members a hard time says a lot about their service. Im thinking this is the waste medical aid scheme we have in terms of customer relations and responses. There is a lady named NOKUBONGA she need to learn how to speak to clients, give her proper training before you put her on the helpdesk.
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