1. My Fiance has been paying vitality every month. He has not been able to get the benefits as he has to activate the card via your website. He has sent emails for help but to this date he is still waiting for a response
2.My 2 year old is suppose to go for grommets tomorrow. Discovery will only let us know on Tuesday next week if they are going to give us authorization son desperately needs grommets, he has fluid running out of his ears, pain and fever. He is constantlyantibiotics for his ears. I also fear he might need to go to dentist soon because his teeth are yellowing as a result of antibiotics. My Fiance has been a member for years, my son and I only joined Discovery recently on his medical. We pay a lot of money. What if we need to go to emergency as a result of his ears. Are you then also going to refuse us. We are treated like sheep. You take money from us. I need a solution soon. I fear my son might go deaf as a result.
The vititalty needs to be sorted asap.